City Launches New Utility Billing Portal

April 11, 2022


Baldwin City utility customers who access and pay your bills online, we have a new and fully updated web portal for you! Even if you have already been using bill pay online, you will need to create an account the first time you access the portal.

Baldwin City utility customers who access and pay your bills online, we have a new and fully updated web portal for you! Even if you have already been using bill pay online, you will need to create an account the first time you access the portal.

Please remember to update any bookmarks you have saved to the old web portal.

Step-by-Step Instructions to Create an Online Account for Baldwin City Utilities

  1. Visit our customer website at https://baldwincity.frontdeskgworks.com/.
  2. Click Create Now below the login button to begin your account creation.
  3. Are you a current Utility customer receiving bills? Select Yes. If you are at this screen, and have a utility bill, you are a current customer.
  4. You must then provide additional information for your utility account:
  5. Account Number. The utility account number listed on your bill.
  6. Physical Address. This is the address associated with the Utility Account. (Only enter street name and street number, and/or unit number, Ex. 12340 West Road. Enter spelling exactly the way it shows on your bill, in all capital letters, and do not add a period after abbreviations.)
  7. On the following page you'll enter the email and password that you want to display on your public user profile. PLEASE NOTE: DO NOT ENTER A PHONE NUMBER WHEN IT ASKS FOR ONE!

Your Account is now created!

Updating Account details

The My account tab located along the left-hand menu bar within your FrontDesk is where you can update personal details such as your display name, address, notifications preferences, and updating your current password.

  1. Your Information: In this section you can update your mobile number, display name, mailing address, and additional personal information.
  2. Login Details: Navigate here to update your current FrontDesk password.
  3. Payment Preferences: Navigate here to save payment methods either a credit, debit, or e-check. You can also enroll in autopay here as well.
  4. Notification preferences: Navigate here to update your email and text notification preferences, as well as to sign up for paper billing if you wish to continue getting a paper bill from the city.


Enrolling in Autopay

In order to enroll in autopay or save payment methods for a faster checkout, follow the instructions below:

  • On the pay bills tab, click edit under payment preferences
  • Once you’ve clicked into payment preferences press the + option next to payment methods in order to add and save your payment method. You can save a credit card, debit card, or e-check. If you want to enable autopay, click the autopay slider located above the payment methods.

You’ve now enrolled in autopay!